Fern's highly qualified and experienced customer engineers
receive continuous technical training in order to provide the best
support to you. You deal direct with the engineers that developed
and installed your software solution, not an anonymous call centre
or an inexperienced staff member.
Technical support is available both online and over the phone.
All issues are reported and recorded and a knowledge base is
maintained to help you get the answers you need when you need
them.
Our Global Support Team use an automatic call logging system,
which is used to record all customer queries. Our customers can
request a statement from the Global Support Team at any time to
validate outstanding issues; Fern has also sent out these
"statements" from its call-logging system to customers so that they
can carry out a self-audit and help keep its system as up-to-date
and accurate as possible.
Our Global Support Team is available on +44 28 90 682 888 or support@fernsoftware.com
For Fern Customer Support Log Me In http://fernsoftwaresupport.com
